Contact support · Measure Map Online Help

Send a message to the Measure Map Online team from inside the app or by email, what to include so we can help quickly, and what happens after you send it.

If something does not work, or you have an idea to make Measure Map Online better, write to us from inside the app. Your message reaches the support team as a ticket, and you get a confirmation by email.

Open the contact form#

You can reach the form from several places:

In the dashboard, press Help at the top right, then Contact support.
On the dashboard's Overview, in Help & support, press Contact support.
On the dashboard's About page, press Contact support.
Inside a project you can edit, press Menu in the toolbar at the top of the map, then Support.

If an unexpected error stops a payment at checkout, the error message has a Contact support button too.

The Help menu at the top right of the dashboard, with Contact support

Send a message#

Under Type, choose Support to report a problem or ask for help, or Feedback to suggest something.
Write your Message. It can be up to 500 characters.
Press Send.

The contact form, with Support chosen and a message typed

Once your message has gone, the form closes and a message at the bottom of the screen confirms it. If it cannot be sent, the form stays open with your message still in it and says so: check your connection and press Send again, or email us.

What to include#

Help us see what you see:

what you were doing, step by step, and in which project;
what you expected to happen, and what happened instead;
the exact words of any error message;
for a problem with a payment or an invoice, the date and the amount.

You do not need to say which browser or device you use, which version of the app, or which account you are writing from: the form sends that along with your message.

After you send it#

You get an email confirming that we have your message, with a ticket number, at your account's email address. We reply to that address.

To add details, reply to the confirmation email and keep the ticket number in the subject, so everything stays in the same conversation.

Email support#

You can also write to support@blueblinkone.com, for example when you cannot sign in, when you want to attach files, or when your message is longer than the form allows. Write from the address you use for Measure Map Online, so we can find your account.

Before you write, the answer may already be in troubleshooting or the FAQ.